POLICIES

At KBS, we strive to provide the best possible service to our valued clients. To ensure a smooth and efficient booking process, please review our policy below:

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Deposits:

To secure your appointment, a deposit is required for the following services:

Lash Extensions/ Lash Lift & Tint/ Brow Lamination & Tint 25$

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Nails 20$

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Permanent Jewelry 20$

Permanent Makeup 50$

 

Cancellation and Rescheduling:

We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Your deposit can be transferred to a new appointment once if proper notice is given.

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​​Late Arrival to Appointment:

If you are 15 minutes or more late for your appointment, we will adjust the service based on the remaining time. Should the scheduled time elapse, you forfeit your deposit. 

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No-Shows and Same-Day Cancellations:

Failure to show up for your appointment or canceling on the same day will result in the loss of your deposit. We send confirmation emails and SMS reminders 48 hours before your appointment. If unreachable or opted out, our policy still applies. Remember your appointment dates to avoid fees. To cancel or reschedule, use the link in your confirmation or reminder email, email info@kaybeestudio.com, or call/text 647.786.3821. 

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Thank you for your understanding and cooperation. If you have any questions or need further assistance, please don't hesitate to contact us.

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​​Arriving with No Makeup for Services:

To ensure the best results for your service, we kindly request arriving with no makeup. This helps our estheticians provide optimal care and attention to your skin or lashes. Your cooperation is greatly appreciated.

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Lash Fill Requirements:

For lash extension fills, please note the following requirements:

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1. Minimum 40% Remaining Lashes:
   - To be considered for a lash fill, there should be a minimum of 40% remaining lashes from your previous application.

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2. Time Since Previous Appointment:
   -A lash fill can be anywhere from 1 to 4.5 weeks DEPENDING  on remaining lashes. If there are less than 40%, it is considered a FULL SET

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General Policies:

  Intake Forms and Waiver forms are required to be filled out before your service(s)

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- Return Policy for Opened Products:
  Once opened, products cannot be refunded or exchanged.

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- Gift Cards:
  Must be presented at the appointment. Not using it during the service renders it void. Website-purchased Gift Certificates are valid for services only and must be used within one year of purchase.

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- Late Service Cancellation Fee:
  Cannot be applied to future appointments; covers the originally booked time slot.

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- Tolerance of Verbal Abuse and Threats:
  Agree to our cancellation policy with a valid credit card. Verbal abuse and threats won't be tolerated, and our policy, with no exceptions, will be enforced. Those who disagree are encouraged to avoid booking.

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- Bringing Children to Appointments:
  Avoid bringing children or babies due to limited space. Parental consent is required for those aged 17 or younger.

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​- Photographing Service Results:
  Clients consent to before and after photographs for service logs, training, liability, and potential social media or marketing posts. Editing may occur. If you wish to opt-out, specify during your appointment.

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​- Before/After Hour Appointments:

 Please email us at info@kaybeestudio.com OR submit form on CONTACT US if you are interested in before/after appointents. An additional 30$ is required on top of service price. All other policies are still in effect.

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- Pre/After Care:

 All PRE and AFTER CARE is the responsibility of the client to ensure quality results. Pre-care instructions will be discussed before appointment and aftercare will be provided at the end of the appointment.

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- Payment Methods:

 We accept DEBIT and CREDIT CARDS. All prices are subject to taxes and service fees.